Refund policy

Welcome to EclipseShades. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made through eclipseshades.shop.

1. 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. If 30 days have passed since delivery, we may not be able to accept your return.

To be eligible for a return, items should:

  • Be in good condition
  • Include original packaging whenever possible
  • Include all accessories and components
  • Not be intentionally damaged or altered

2. Free Returns

We proudly offer free returns on eligible products worldwide.

Depending on your situation, we may provide:

  • A prepaid return label
  • A replacement product
  • A full refund
  • A partial refund
  • A replacement without requiring the original item to be returned when appropriate

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the shipping package if applicable

After verification, we will provide a suitable solution at no additional cost.

4. Refund Process

Once your returned item has been received and inspected, you will receive an email confirming the status of your refund.

Approved refunds will be issued using your original payment method.

Depending on your payment provider, refunds generally appear within 5–10 business days.

5. Exchanges

If you received a defective or incorrect product, we are happy to replace it.

Exchanges are subject to product availability. If the original item is unavailable, we may offer an alternative product or a full refund.

6. Order Cancellation

Orders may be canceled before they are processed or shipped.

If your order has already been shipped, you may still request a return after receiving it under our 30-day return policy.

7. Non-Returnable Items

Returns may not be accepted if products:

  • Show excessive wear or intentional damage
  • Have been modified after delivery
  • Are missing major components
  • Were marked as final sale at the time of purchase

8. Return Shipping

Approved returns include free return shipping whenever applicable.

Please wait for return instructions from our support team before sending any package.

9. Contact Us

If you need assistance with a return or refund, please contact us:

EclipseShades

Website: https://eclipseshades.shop

Email: support@eclipseshades.shop

Phone: (800) 728-3277

Address:
1491 Rue Petitclerc
Québec City, QC G1Y 3G4
Canada